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After respite of 2 years, it is a welcome sign to get back to Consulting. Looking back there are no regrets for the different roles that have come across before this assignment.
Doing a Process/transformational Consulting is a different ball game for the simple fact that you make or break based on how your meet the Customer expectation day in and day out face-face.
Over the period of years, what matters most is not only your technical or functional expertise but how you moderate/facilitate your workshops/client engagements. This means taking control of the situation and achieving the desired outcomes of the meeting.
Culture, Seniority and above all baggage that Customers carry have a significant impact on the way you would be challenged/ridiculed or even cornered.
The art to deal with it would be to change the styles of operation tactfully without offending the audience but making the point firm. Everyone wants to be heard and like to position themselves as experts and the least they expect is advising them that they are wrong.
To get them nod to your view point requires skillful play to get it verbalized through them without they being aware that you created a plot to trap them get to the agreement.
Communication (Verbal and Non-Verbal Cues), listening skills and ability to present the point lucidly and succinct are key attributes to win at work place
Making the Customer and Consultant collaborate like Partners and establishing personal rapport will help in a long way to achieve win-win results. At the end of the day if we put ourself in to the shoes of our customers and understand the view point, it makes so much easy to design/package and deliver to make Customer delight a reality.
Over the period of years, what matters most is not only your technical or functional expertise but how you moderate/facilitate your workshops/client engagements. This means taking control of the situation and achieving the desired outcomes of the meeting.
Culture, Seniority and above all baggage that Customers carry have a significant impact on the way you would be challenged/ridiculed or even cornered.
The art to deal with it would be to change the styles of operation tactfully without offending the audience but making the point firm. Everyone wants to be heard and like to position themselves as experts and the least they expect is advising them that they are wrong.
To get them nod to your view point requires skillful play to get it verbalized through them without they being aware that you created a plot to trap them get to the agreement.
Communication (Verbal and Non-Verbal Cues), listening skills and ability to present the point lucidly and succinct are key attributes to win at work place
Making the Customer and Consultant collaborate like Partners and establishing personal rapport will help in a long way to achieve win-win results. At the end of the day if we put ourself in to the shoes of our customers and understand the view point, it makes so much easy to design/package and deliver to make Customer delight a reality.
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